If you don't find an answer to your question feel free to contact me and we will respond as soon as possible!
ORDERING & SHIPPING
Q: How does shipping work?
A: Shipping in mainland US* is flat rate based on total spent.
|Economy||$.01 - $14.99||5 to 8 business days||$5.00|
|Economy||$15.00–$29.99||5 to 8 business days||$10.00|
|Economy||$30.00–$99.99||5 to 8 business days||$12.00|
|Economy||$100.00–$149.99||5 to 8 business days||$15.00|
|Economy||$150.00 and up||5 to 8 business days||Free|
* for Hawaii and Alaska shipping will be invoiced at weighted cost.
We ship to Canada, the UK and Australia by invoicing for shipping once package is weighed and measured. Most packages ship by UPS and are subject to duty and broker fees by the carrier. These are the responsibility of the purchaser and are assessed prior to package delivery. Please work directly with UPS on this.
Q: What is the "International Shipping" category and how does it work?
A: There is a category named "International Shipping" - this includes oils that have a flashpoint over 200F and can be shipped USPS internationally. If you would like your order shipped through USPS choose ONLY oils from this category and include a note to ship USPS.
Q: I placed an order for both presale and fragrance library oils. Can you ship me the in stock oils separately?
A: No, we only ship orders complete. If you would like to get in-stock oils sooner, please place a separate order for those.
Q: What is "Route Protection"?
A: Scent Memory, LLC has partnered with ROUTE to offer premium package protection at no additional charge. In the case of a lost or damaged package ROUTE will quickly and easily cover your purchase by either refunding or re-ordering your purchase on your behalf. For complete details of coverage visit https://route.com/insurance.
Q: What types of fragrance oil do you offer?
A: We offer fragrance oils that are specially formulated for candle and soap/body usage. You can find the IFRA and usage information for every oil in their individual listings.
All fragrance oils are formulated to be phthalate free.
Q: How much fragrance oil should I use in my product?
A: This depends on both the IFRA recommended usages and the usage percentage recommended for your product. Please follow all recommended guidelines and ensure you test products for usability and safety prior to distributing them. Scent Memory does not warranty or accept responsibility for how the product is used once it leaves our facility.
RETURNS & REFUNDS
Q: What is your return policy?
A: We do not accept returns, so please order the smallest size to test fragrances you have not yet experienced. Please see our return & refund policy for more information
Q: Where are you located?
A: We are in the suburbs of Minneapolis, MN