If you don't find an answer to your question feel free to contact me and we will respond as soon as possible!
ORDERING & SHIPPING
Q: How does shipping work?
A: At this time we can only ship to the United States and its territories. Shipping in mainland US* is flat rate based on total spent.
|Economy||$.01 - $14.99||5 to 8 business days||$5.00|
|Economy||$15.00–$29.99||5 to 8 business days||$10.00|
|Economy||$30.00–$99.99||5 to 8 business days||$12.00|
|Economy||$100.00–$149.99||5 to 8 business days||$15.00|
|Economy||$150.00 and up||5 to 8 business days||Free|
*US Territories and Hawaii & Alaska will be invoiced once orders are packed and weighed. Packages are limited to 10 lbs. Please email us as firstname.lastname@example.org for a shipping quote ahead of ordering.
For our Canadian Friends, we cannot recommend Shippsy.com as a package forwarder. UPS charges very high brokerage fees and duty on oils even if they are manufactured in the United States. Shippsy will not charge these fees if a commercial invoice showing the oil origin is provided. We are happy to provide this upon request.
Many of our oils cannot be shipped internationally. We are working on a shipping solution for those that can, but at this time we are unable to ship either internationally or to Hawaii, Alaska and US territories that would require air shipping. We are happy to ship to any continental US address. We apologize for this inconvenience.
Q: I placed an order for both presale and fragrance library oils. Can you ship me the in stock oils separately?
A: No, we only ship orders complete. If you would like to get in-stock oils sooner, please place a separate order for those.
Q: What if my order is lost or damaged?
Please contact us at email@example.com with pictures and a description of the damage. Please keep all packaging in case the carrier requests to inspect it. If your order is lost by the carrier we will replace it as soon as possible.
Q: What types of fragrance oil do you offer?
A: We offer fragrance oils that are specially formulated for candle and soap/body usage. You can find the IFRA and usage information for every oil in their individual listings.
All fragrance oils are formulated to be phthalate free.
Q: How much fragrance oil should I use in my product?
A: This depends on both the IFRA recommended usages and the usage percentage recommended for your product. Please follow all recommended guidelines and ensure you test products for usability and safety prior to distributing them. Scent Memory does not warranty or accept responsibility for how the product is used once it leaves our facility.
RETURNS & REFUNDS
Q: What is your return policy?
A: We do not accept returns, so please order the smallest size to test fragrances you have not yet experienced. Please see our return & refund policy for more information
Q: Where are you located?
A: We are in the suburbs of Minneapolis, MN